Qantas CEO Alan Joyce has faced the media for a second time today after failing to deliver the Frequent Flyer apology vouchers he announced this morning, explaining that they have lost the bags that the vouchers were being transported in.
“You won’t believe the day I’ve had,” said Joyce, “it’s been a bloody nightmare. First they made us queue up for hours to get the vouchers, then when we finally got to the front of the line, they told us the delivery had been delayed.”
“Then after waiting another six hours, Qantas staff just canceled the delivery altogether and I had to book a new one. I mean don’t they realize I have places to be?”
“Then, get this, the shipment finally arrive at the airport, but then they told us the bags with the vouchers were lost! So we waited two hours in the lost bags queue and they have no idea where our bags are!”
“So long story short, there are no vouchers. Someone from Qantas should really take responsibility for this, I mean it’s completely unacceptable.”